LTA

**Digital Workspace** Sports management

Case Study | LTA

Ricoh has partnered with the LTA to improve the working environment for LTA Staff at the National Tennis Centre. Ricoh’s digital services have increased productivity and helped build first-class development facilities.

Executive Summary

Name	LTA
Location	London, UK
Size	300 staff
Activity	Sports management

Challenges

Help LTA strengthen and advance
British tennis success
Improve national tennis
development facilities
Support a change in working practice

Solution

Ricoh Digital Workspace

Benefits

Improves training environment
for elite British tennis players
Increases employee collaboration
and productivity
Supports a hybrid office-home
working policy
Significantly reduces
IT team workload
Reduces travel costs
and environmental impact

Case Study | LTA

Company and Challenge

Britain’s most recent grand slam winners Sir Andy Murray and Emma Raducanu have inspired millions to get involved in tennis, and both train at the LTA’s sports performance facilities at The National Tennis Centre (NTC) in west London.

The LTA is the National Governing Body of tennis for Great Britain and, along with fostering elite tennis players, its mission is to grow tennis, from grassroots to the professional game. As well as the LTA’s headquarters, the NTC houses the facility and training services for the British Men’s, Women’s & Wheelchair high performance teams, coach education, competitions, and junior and adult community programme.

As part of an organisation restructure, the LTA closed its regional locations to focus operations at its London HQ and give staff more workplace flexibility. The LTA started a major refurbishment of the NTC performance training and development location. The aim was to provide players and support staff with first-class training and development facilities, an improved workplace and better communications.

Kalpesh Khetani, IT Operations Manager at the LTA, says, “We wanted to send out a strong message that the LTA is serious about providing the best facilities for our elite players and improving the player journey. The refurbishment was about giving players a better experience when they come to the NTC with things like a dedicated entrance and a seamless flow from changing room, to warm up area and on to the courts.”

The refurbishment included upgrading tennis courts and gym, player lounge and building a new rehabilitation and medical centre. Within the operations part of the NTC where elite

performance staff work, individual rooms were broken up to create a centralised, open-plan space with break-out meeting areas and a new board room.

The LTA needed a partner to help with improving the work environment and decided to expand its long-term Ricoh relationship. Ricoh has proved to be an effective and reliable partner with high-quality digital services and technology deployments. LTA also liked the idea of having a range of different services from one trusted supplier. The two organisations have also collaborated on several marketing and community initiatives.

Case Study | LTA

Solution

The LTA’s partnership with Ricoh began when it started using a Ricoh Managed Print Service along with several Ricoh Multifunction Products (MFPs) for office document printing. Now the LTA has expanded the relationship to include communication and workplace services and solutions.

As part of the Ricoh solution, the LTA has deployed an integrated digital signage, presentation and collaboration solution. In the NTC there are five large audio-visual screens – two in the open plan area and three in the meeting room. These are used for things like presentations, live broadcasts, COVID-19
safety information and for coaches to analyse player performance.

There are also two Ricoh digital kiosks in the new NTC reception areas. When Emma Raducanu returned to the NTC after winning the US Open there was a welcome and congratulations message on the kiosks.
The system uses a Tripleplay enterprise video, IPTV and digital signage application.

The Ricoh communication solution has opened up the way we do meetings and is empowering our staff to work productively. Having face-to-face meetings with multiple people without them needing to be in the same place at the same time is a great benefit. It supports flexible working, saves transport and fuel costs, and reduces the LTA’s
carbon footprint.

Kalpesh Khetani, IT Operations Manager
LTA

Case Study | LTA

To improve digital communications, Ricoh and the LTA deployed a Microsoft Teams solution comprising software and audio-visual equipment including connectivity for a variety of devices such as laptops and cameras for better face to face engagement. It has been installed in seven meeting rooms with high-quality, 4K screens ranging from 55 inches to 86 inches across the revamped NTC and LTA administration offices.

Ricoh worked with the LTA to design more efficient and ergonomic working spaces in the NTC and fit it out with a range of brand colour matched furniture. For example, Ricoh ensured that the reception desk was designed to make it easy to welcome and interact with players
in wheelchairs.

Case Study | LTA

Before it was frustrating because our collaboration tools were a bit basic. Now we spend time on more valuable and productive work.

Kalpesh Khetani, IT Operations Manager
LTA

“The Ricoh communication solution has opened up the way we do meetings and is empowering our staff to work productively,” says Kalpesh. “Having face-to-face meetings with multiple people without them needing to be in the same place at the same time is a great benefit. It supports flexible working, saves transport and fuel costs, and reduces the LTA’s carbon footprint.”

Case Study | LTA

The Ricoh solution has reduced the amount of firefighting Kalpesh and his IT team used to do. He says, “Before it was frustrating because our collaboration tools were a bit basic. Now we spend time on more valuable and productive work.”

The LTA and NTC have a much simpler and easy-to-use conferencing solution. When someone organises a meeting, they simply invite attendees via their calendar as well as the designated meeting room. Once in the room, the monitor already knows about the meeting and the user just needs to touch a button on the screen to start the Teams meeting.

The LTA is now getting a lot of good feedback from users on how it has improved the way they work and communicate with colleagues.

Ricoh Solution/Products

Ricoh Digital Workspace

TriplePlay Digital Signage software

Large, 4k AV monitors

AV kiosks

Microsoft Teams

Consultancy Services

Case Study | LTA

Benefits

The COVID-19 pandemic and return to work kick-started the LTA’s strategy to introduce a hybrid working model. The policy allows staff to balance remote and office-base working with 60 percent spent in the office and the rest at home.

“The refurbishment was a big investment by the LTA and we wanted first-class facilities for the whole organisation. It is important that we provide the environment and services for staff to work efficiently and for elite players to train and improve performance effectively. Ricoh has been a key partner in enabling the LTA to achieve that aim,” says Kalpesh.

Case Study | LTA

We wanted to send out a strong message that the LTA is serious about providing the best facilities for our elite players and improving the player journey. The refurbishment was about giving players a better experience when they come to the NTC with things like a dedicated entrance and a seamless flow from changing room, to warm up area and on to the courts.

Kalpesh Khetani, IT Operations Manager
LTA

ABOUT RICOH

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