COLLABORATE WITH A PARTNER FOR GREATER SUCCESS

We’re on hand to help your organisation transition to a new way of working with Ricoh Spaces.

Our customers have helped shape the solution and with their feedback we’ve developed a Customer Success Manager (CSM) package which will give you all the training and resources to ensure your people benefit from all the features of this innovative technology.

STANDARD PACKAGE INCLUDES:

Project management of set-up
Handover meeting including administrator training and insight demo
Co-ordinated set-up of smart displays, wayfinding screens, sensors and digital signage
Designated point of escalation for support tickets*
Two follow-up meetings with Customer Success Manager (CSM)

OPTIONAL EXTRAS
INCLUDE:

Monthly meetings
Reporting on support tickets and license utilisation
On demand support
On-site reviews
Ongoing change requests

UNDERSTANDING YOUR
ORGANISATION’S DIGITAL
MATURITY

Complete our Digital Services Maturity Indicator and
access tailored insights to help your organisation
reach new heights.

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